Nettoners.com offers a 30 day return policy on all merchandise based on the following conditions:
Damaged Product Box
If Customer receives damaged box upon delivery, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Nettoners.com immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Nettoners.com Customer Service at customerservice@nettoners.com of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for Nettoners.com to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.
Defective Products
If you have received defective merchandise you must contact Nettoners.com within 30 days for Return/Exchange. After an RMA is issued, we then email or mail you a call tag (Pre-Paid Shipping Label). All defective merchandise will be inspected once returned to our warehouse. We can then issue you a full credit, store credit, or replacement to be redelivered. After 30 days, Customer will have to contact the manufacturer directly, most manufacturers have 1 year warranty.
Non-Damaged/Defective, and Unopened
If you have non-defective and unopened merchandise within 30 days of original purchase date, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee.
Non-Damaged/Defective, Opened
We will not accept returns on merchandise that has been opened and is not defective.
All return products must have an RMA number or the return will be refused at our warehouse.
To receive an RMA:
Fill out our online RMA form or call us at 1-800-418-7218.
Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete. Customer is not responsible for return shipping when item is defective. Nettoners.com will send you a call tag (Pre-Paid Shipping Label) by email or mail. Customer is responsible for shipping charges when item is non-defective/un-opened.
Replacement Policy:
Nettoners.com will not ship replacement merchandise until receipt of damaged or defective item. All defective or damaged returns are subject to verification by on of our staff members. Failure to return a product within the return period will be deemed to be an acceptance of the product.
